We're currently investigating the full extent of this, but moralising and recrimination can come later. To be honest I'd get rid of the plugin regardless, until we're sure the problem's been resolved. Plugin now only able to open uPlay application." If your Uplay hasn't/won't update to version 2.04, I'd get rid of it and its plugin for now. There are reports on the Ubi forums (thanks, Imperial Dane) that Uplay has been updated to version 2.04, which if the commenter is accurate bears the note "'Fix addressing browser plugin. The company also told the outlet that only accounts that haven’t been used in four years were at risk of being deleted.Update - Ubisoft may have plugged the hole, but it's difficult to know for sure as they don't appear to be discussing the issue. At the time, Ubisoft told PCWorld that despite its service's terms of use allowing it, what happened to this Norwegian user was not normal, and that accounts with purchased games tied to them would not be up for closure. At the time, the user also received an email warning them that their account had been suspended and would be closed permanently within 30 days. In 2021, PCWorld reported one Ubisoft Connect user in Norway losing access to their account and their library after just six months of not using the service. The terms say the company “may suspend or close your account and your ability to use one or more Services or part of the Services, at any time, automatically and at our sole discretion.” Among these reasons are violating the service’s terms, failure to provide proof of identification when asked, and instances where the account hasn’t been used for six months and the user is notified. Ubisoft’s actual terms of use provide an answer. Ubisoft also promises that it only closes accounts if it has “strong reasons to believe that the account in question will remain unused.” “We may also close long-term inactive accounts to maintain our database,” the support page says, without clarifying what length of time determines long-term inactivity. The company's website says it does so to “comply with local data protection legislation” such as the EU's GDPR. Ubisoft’s help page on the issue says the company is within its rights to close inactive accounts in “rare instances,” citing its terms of use. The company has not disclosed what amount of time triggers the suspension of an account. Ubisoft support also confirmed in another Twitter reply that players who purchase Ubisoft games on Steam also risk losing access to their games if they don't log into Ubisoft Connect within a certain period of time. “We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us,” the company’s support account tweeted. Shortly after the Twitter user shared the email, Ubisoft Support confirmed its legitimacy in a reply tweet. The warning email provides the account owner with a link that undoes the suspension and prevents the closure. “We have temporarily suspended your inactive Ubisoft account and will be closing it permanently in 30 days in accordance with our terms of use.” Twitter user posted a screenshot of this email from Ubisoft last week. “We noticed that you have not been using your Ubisoft account,” the email that several users received reads. If they don’t respond to this email within 30 days, their account, as well as access to their purchased Ubisoft games, will be lost permanently. Players who haven’t used Ubisoft Connect in a while are receiving an email telling them their accounts have been temporarily suspended.
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